Reservation Policy

Reservation Policy

- All site and credit card data reported on the site are protected and certified by Godaddy Verify Security SSL site seal - click to verify

- At the time of request of the reservation, the total amount of the lodging will be pre-authorized in the credit card informed for purchase. If you are not authorized by the credit card company, for any reason, an email will be sent requesting new card data or other form to pay the reservation.

- The pre-authorization made on the credit card will be confirmed 24 hours in advance of the check-in date (hotel check-in)

- When checking in, it will be required to present the credit card used to purchase the reservation, the identity document with photo and signature of the holder in the filipeta of the credit card.

- Reservations can be CANCELED WITHOUT PENALTIES WITH 24 HOURS BEFORE THE DAY OF THE ENTRY INTO THE HOTEL, except reservations of packages and / or promotional fares that are NOT REFUNDABLE.

- Reservations canceled less than 24 hours will be charged in the credit card the amount of one night.

- The rates start from 14:00 and finish at 12:00

- Late check out: Only upon availability and payment of additional fee according to departure time. Must be confirmed with the reception on the day of departure the availability of late check out and the amount to be charged.

- Early check in: Only upon availability. Please contact us by phone (+55 24 2108-1108 or +55 24 3355-1108) or email ( confirming the availability and value of the fee, if applicable.

- We do not accept any kind of pet in the hotel. Even if small.